FAQs

Frequently Asked Questions

Asiapacifichotel.com.au is one of the leading hotel booking websites fully dedicated to our aim of “making travelers happy.” Through our user friendly website, asiapacifichotels.com.au, business travelers and tourists alike can explore, compare prices and make reservation from an array of hotel accommodation available. Below are some of the most popular frequently asked questions but for a full list of FAQ click here.

Can I possible cancel or make a few modifications on my reservation?

Yes, you can make changes by logging into your account. Ensure you check the cancellation policy prior to making any changes to your booking, as the terms and condition varies depending on the hotel and the room type. To login to your account or create a new account, please click here.

 

Does the hotel need a deposit or a payment in advance?

Most hotels do not need you to make an advance deposit/payment. If applicable, details will be seen under the Hotel Policies on our website and in your confirmation email as well.

How do I know if my reservation is confirmed?

A confirmation page would appear immediately you complete your booking; a copy of this confirmation email , which incorporate, booking number and PIN code would also be sent to you. Your PIN number, as well as your booking number, are the only details needed in the event of unforeseen circumstances that requires the expertise of our impeccable Customer Service. You can easily make changes to your reservation by logging in to your account. To login to your account or create a new account, please click here.

How do you protect our privacy and security online?

Asiapacifichotels.com.au may, directly or through a third party, collect information about you and your use of our Services in order to provide you the best hotel deals. Please take time to read our host provider’s Policy on Privacy and Cookies.

Is it possible to book online without a credit card?

Most hotels in Asia require a valid credit card to make reservations. However, we can help with a few number of hotels that will accept your reservation without a credit card. Reservation can also be made using someone else’s credit card so long as you have the authorization to do so. Ensure you specify the card holder’s name and that you have the permission to make use of their card in the field marked “Special Requests.” This should be done while making your reservation.

 

What does the price include?

Room pricing include payment for all facilities in the apartment, regardless of the type of room.To view the features of a room, hover your cursor and click on the room name that best suit your needs. Then you will see all the details you probably need. You can also check to see if you’ll get a complimentary breakfast or not. When you sign in and book for your preferred choice of accommodation, you will find  every information you need in your confirmation mail. If you don’t have an account, sign up now.

What is my PIN code and why do I need it?

The 4-digit number on your booking confirmation is your password into our world of  matchless customer friendly service. Your PIN and booking number are one of the ways  through which we can easily recognize you when you contact Customer Service.

Where can I find the contact information for the property?

For enquiries prior to making reservations, check the facilities and property section on our website for details.. upon making reservation, you will see the property’s contact information not only in your booking confirmation but also in your confirmation email.